CANCELLATIONS & RETURNS
Cancellations:
There will be a 5% fee for all order cancellations. This fee will be deducted from the total of the refund at the time of cancellation.
If you request to cancel your order before 8 am (PST) of the following business day, we will gladly issue a refund minus the 5% fee. We are not able to cancel sale items unless under special circumstances. Be sure to reach out to customer care if you have further questions or concerns.
- Once your item is in production refunds are not an option. We do not offer refunds on our handmade products.
- If you should reject delivery or fail to pay a customs fee, a refund will not be issued.
Returns:
All sales are Final
For defective or damaged products, please contact us at support@chicsparrow.com with information about your order to discuss an exchange.
Final Sale Items:
Final sale items are not eligible for returns or refunds.
We do not exchange discounted items, items that have been customized (engraving, pen loop, stitching, ink), or paper inserts.
All paper inserts and vinyl dashboard sales are final.
Guidelines:
- Exchanges are not an option outside of a defect in construction.
- To be considered for an exchange we must be contacted within 5 days of receipt, with no exceptions
- Once we receive the exchange item in the mail, we will immediately contact you and issue you a Store Coupon Code
- All exchanges are final (i.e. we do not exchange an exchange)
- We do not exchange Second Chance items, Sale items, or items that have been personalized (this includes special request items)
- Please Note: Shipping fees are not included and will not be refunded
Return Address:
To exchange your product please contact Customer Support by email or phone. Email: support@chicsparrow.com Phone: 509-325-7206
Chic Sparrow, Inc.
Att: Exchange Manager
8108 N Division St. Suite B
Spokane, Washington 99208, USA