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Refund policy

We want you to love your Chic Sparrow purchase. If something isn't right, we're here to help.

Standard Returns

You may return eligible items within 14 days of delivery for a refund, exchange, or store credit.

To be eligible for a return:

  • Items must be in their original, unused condition.
  • Returns must be initiated within 14 days of the delivery date.
  • Personalized, customized, or made-to-order items are not eligible for return unless defective or incorrect.

To start a return or exchange, click HERE

Please note: variations in color, texture, and natural markings are part of full-grain leather's unique character and are not considered defects.

Checkout+

Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

By adding Checkout+ to your order, you will receive:

  • Free Return Shipping – If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.
  • Package Protection – If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost.

A few things to know about Checkout+:

  • Checkout+ applies to all items in your order — you do not need to purchase it for each item.
  • The Checkout+ fee itself cannot be cancelled or refunded and will not be included in store credit or refund amounts.
  • Checkout+ cannot be added to an order after it has been placed.
  • If you do not purchase Checkout+, you can still return eligible items, but you will be responsible for the cost of return shipping.

To file a return or a package protection claim, click HERE

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, we'll repair or replace it at no cost to you. Examples of defects include stitching that is coming undone or pockets sewn incorrectly.

Please submit your request through our returns portal or contact us at support@chicsparrow.com within 14 days of delivery. We'll determine whether it's best to repair or replace the item based on your location and the nature of the issue.

Return Shipping

If your return requires mailing an item back, please ship it to:

8108-B N. Division St. Spokane, WA 99208

  • If Checkout+ was purchased at checkout, your return shipping label is covered.
  • Otherwise, customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Chic Sparrow is not responsible for returned items lost in transit.

International Orders

When your item leaves the U.S.A., tracking updates may vary depending on the destination country's postal procedures. Many customers have success using the tracking number we provide on their local postal service website.

International deliveries can take up to 90 days to arrive. If a package appears lost, we must wait the full 90 days to confirm whether it is returned to us. If it is not returned, we'll follow our standard procedures to either send your package again or create a replacement.

All shipping fees, customs charges, and taxes are the sole responsibility of the buyer.

European Union Customers — Right of Withdrawal

If you are a customer located in the European Union, you may have the right to withdraw from eligible purchases within 14 days after the day you, or someone you designate, receives the last item in your order.

To exercise your right of withdrawal, click HERE

You may also contact us at support@chicsparrow.com with your order number and a clear statement that you wish to withdraw from your purchase.

Please note:

  • Items must be returned in their original condition.
  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping fees, customs charges, duties, taxes, and other import-related costs may not be refundable.
  • Personalized, customized, made-to-order, or otherwise specially configured goods may be excluded from the right of withdrawal where allowed by law.
  • We may wait to process any eligible refund until we receive the returned item or proof that it has been shipped back to us, as allowed by applicable law.

Questions?

If you have any questions about returns, exchanges, or Checkout+, reach out to us at support@chicsparrow.com — we're happy to help.