Refund policy

We want you to love your Chic Sparrow purchase.

All sales are considered final; however, if your item arrives defective, damaged, or incorrect, we’ll repair or replace it at no cost to you. Examples of defects include stitching that is coming undone or pockets sewn incorrectly. Variations in color, texture, and natural markings are part of the full-grain leather’s unique character and not considered defects.

If you need assistance with a defective or incorrect item, please contact us at support@chicsparrow.com within 14 days of delivery. We’ll determine whether it’s best to repair or replace the item based on your location and the nature of the issue.

To return or exchange an item (when applicable), please mail it to:  
8108-B N. Division St.  
Spokane, WA 99208  

Customers are responsible for return shipping costs unless the item is defective or incorrect.  

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Chic Sparrow is not responsible for returned items lost in transit.

International Orders  
When your item leaves the U.S.A., tracking updates may vary depending on the destination country’s postal procedures. Many customers have success using the tracking number we provide on their local postal service website.  

International deliveries can take up to 90 days to arrive. If a package appears lost, we must wait the full 90 days to confirm whether it is returned to us. If it is not returned, we’ll follow our standard procedures to either send your package again or create a replacement.  

Please note that all shipping fees, customs charges, and taxes are the sole responsibility of the buyer.

European Union Customers — Right of Withdrawal

If you are a customer located in the European Union, you may have the right to withdraw from eligible purchases within 14 days after the day you, or someone you designate, receives the last item in your order.

To exercise your right of withdrawal, please use our EU withdrawal form/button on our website or contact us at support@chicsparrow.com with your order number and a clear statement that you wish to withdraw from your purchase.

Items must be returned in their original condition. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping fees, customs charges, duties, taxes, and other import-related costs may not be refundable.

Personalized, customized, made-to-order, or otherwise specially configured goods may be excluded from the right of withdrawal where allowed by law.

We may wait to process any eligible refund until we receive the returned item or proof that it has been shipped back to us, as allowed by applicable law.