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Terra Gilmore I purchased this for peace of mind in my purchase since Chic Sparrow does not back their products. The cover I ordered was beautiful but I didn’t care for the leather. While I opted for the patina lining the pockets were unlined and felt loose and flimsy. I knew this would be an issue over time. I requested the return through seek within 24 hours and dropped it off the next business day. They received it two days later. Weeks later and I’m still waiting for my refund. This not only shows me that the return insurance isn’t with the cost, but I can no longer risk the purchase for this brand.
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. At Chic Sparrow, we take pride in the craftsmanship of our products and offer a warranty to back this up. Our pieces are customized to your specifications when you place your order, which is why we've partnered with a third-party service for returns to ensure our customers have peace of mind.
We understand your concerns regarding the leather and pocket design of the product you received. We strive to use only the highest quality materials and make design choices that balance aesthetics and functionality. Your feedback is invaluable in this process, and we will take it into consideration as we continue to improve our products.
Regarding your refund, we have confirmed that the process is underway through our third-party service, and you should expect to see the funds within the specified timeframe. We apologize for any inconvenience this may have caused.
We would love the opportunity to discuss this further with you and address any additional concerns you may have. Please feel free to reach out to us directly at support@chicsparrow.com. Your satisfaction is our top priority, and we're committed to ensuring our customers love every aspect of their Chic Sparrow experience.