Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. At Chic Sparrow, we take pride in the craftsmanship of our products and offer a warranty to back this up. Our pieces are customized to your specifications when you place your order, which is why we've partnered with a third-party service for returns to ensure our customers have peace of mind.
We understand your concerns regarding the leather and pocket design of the product you received. We strive to use only the highest quality materials and make design choices that balance aesthetics and functionality. Your feedback is invaluable in this process, and we will take it into consideration as we continue to improve our products.
Regarding your refund, we have confirmed that the process is underway through our third-party service, and you should expect to see the funds within the specified timeframe. We apologize for any inconvenience this may have caused.
We would love the opportunity to discuss this further with you and address any additional concerns you may have. Please feel free to reach out to us directly at support@chicsparrow.com. Your satisfaction is our top priority, and we're committed to ensuring our customers love every aspect of their Chic Sparrow experience.
