SHIPPING - PLEASE READ


by Assistant Account August 18, 2016

Hi folks! I thought I'd take a minute and talk about shipping. We have updated our courier option availability for certain areas, and want to make sure you're all aware of why.

USPS does not require First Class mail to be scanned for tracking purposes in the US or abroad.
They typically DO provide tracking in the US, but they are not required to, and rarely update tracking once the package arrives overseas. There is no insurance for First Class mail. Items that are lost or wrongly delivered by the postal service are not compensated for.
This is why we encourage our customers to choose Priority mail*. As of August 1st 2016, the benefits for Priority Mail are this:

-Up to $200 insurance (claims must be filed with courier)
-Tracking from dispatch through delivery
-Inquiry systems for the location of all Priority Mail packages
-More prompt delivery (2-3 days usually).**

*We recommend choosing an insured courier for orders over $75.

**Delivery estimate is the based on the estimated delivery time AFTER your order has been shipped. We ask that you allow us a week or so to finish and prepare your items BEFORE shipment.

It is completely up to you - and if you have no trouble receiving First Class mail where you live, then by all means! We understand shipping can be spendy. We just wanted to provide this information so you are all made aware.

14. Lost or Stolen Packages (excerpt from FAQ) 

Chic Sparrow highly recommends using insured couriers, as we cannot be held accountable for lost or stolen packages. All claims must be filed with the courier, or taken up with your local postal service authority.

Thank you!

Feel free to contact us at chicsparrow@gmail.com with any questions.




Assistant Account
Assistant Account

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