We understand that everyone has different tastes and preferences. Our number one goal is your satisfaction: we want you to love your leather!
If your expectation of an item is not met, or you change your mind about a size or a color, we have decided to open your horizon of possibilities with an exchange option:
“Happy customers are our goal, so if you are unhappy with your purchase, please send it back to us, we will gladly change it for something of EQUAL value. Exchanges must be done within 5 days of receipt, No exceptions.
The only thing we can't exchange are Orphans and items that have been personalized. “
That is an excerpt from our updated Terms and Conditions. Please get the “whole scoop” by visiting Section 9 of our terms and conditions page.
(Link in the bottom right hand corner).
Questions, comments? As always, we are happy to help at firstname.lastname@example.org