Every year we have our shop shut-down where we close the store for a week or two to give our staff time to spend with their loved ones. This year we will be closed from December 24th-January 2nd.
We will ship out as many orders beforehand if possible. If you would like to guarantee your order will be shipped before our shut-down, please place your order no later than December 8th.
It's possible we'll continue shipping orders placed after the 8th, but not guaranteed. Orders we are not able to finish in time will be fulfilled first thing in January.
Holiday Turnaround Times
Our turnaround time is 5-10 business days from the time you place your order to when it ships. For holiday orders (cyber monday, black friday, and/or any order placed in December), we are asking for a full 15 business days to fulfill orders due to the business of the season. If for whatever reason it's going to be longer than that, you can expect a phone call or email ETA. We'll keep you in the loop.
If you want to purchase something (and have in time for Christmas), but the item is out of stock, please sign up for the In-Stock Reminder from the product page. In addition, because timing is of the essence, you can email us at firstname.lastname@example.org and we will be able to confirm or deny a restock in time for Christmas.
Whereas I can guarantee we will ship your order before our shut-down if you place it on or before December 8th, I canNOT guarantee the order will arrive to you before Christmas because there are many factors at play including distance, the workload of the postal service, weather delays, etc. If you're shopping for gifts, we recommend getting your order in as soon as possible so you don't have to worry about it arriving in time.
In conclusion, here are some things to keep in mind:
- Customer service will be out of the office December 24th-January 2nd
- Due to high order volume, please expect up to 15 business days for order fulfillment
- We cannot guarantee delivery by Christmas, but your chances are good if you place your order by December 8th
Cheers everyone. Wishing you a wonderful Holiday Season!